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Call Center Best Practices - Special operations edition

Pocket • 2001 • Engelsk

Call Center Best Practices - Special operations edition

Av Prosci

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Om boken

This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report presents: ·lessons learned by call center managers about their most effective management practices ·operational changes that have the greatest impact on customer satisfaction and oper...Vis mer

Om boken

ISBN

9781930885158

Forlag

ProSci Research

Publiseringsår

2001

Språk

Engelsk

Originaltittel

Call Center Best Practices - Special operations edition

Format

Pocket

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Brukte bøker sendes av selgeren. Forventet leveringstid etter pakken er sendt er 2-4 dager.

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Omtaler · 0

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